Privacy Policy ijaya88 App

This Privacy Policy explains how ijaya88 app collects, uses, stores, and protects your personal information when you use our platform, including the ijaya88 website and mobile app. We respect the privacy of every member and are committed to managing your personal data responsibly.

This document is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and forms part of the overall agreement between you and ijaya88. Please read this policy carefully as it sets out your rights and responsibilities regarding the personal data you provide to us.

We may update this Privacy Policy from time to time. Any significant changes will be communicated to you via your registered email or in-app notification. The date of the most recent update is always displayed at the top of this document.

Ijaya88 collects various types of information to enable us to provide a secure, seamless, and personalised service to every member. The information we collect falls into two main categories:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, political views, or medical information unless required by law.

The information we collect is used solely for legitimate purposes related to the operation of the ijaya88 app platform. The following are the primary purposes for which your data is used:

• Account Management — Registers, verifies, and manages your member account, including the mandatory KYC process.
• Transaction Processing — Processes deposits, withdrawals, and all financial transactions securely and accurately.
• Service Delivery — Enables access to all games, promotions, and platform features you are eligible to use.
• Security & Fraud Prevention — Detects and prevents any suspicious activity, fraud, or money laundering.
• Customer Support — Responds to your enquiries, complaints, and support requests more effectively.
• Legal Compliance — Fulfils the reporting and record-keeping obligations stipulated under Malaysian law.
• Platform Improvements — Analyses usage patterns to improve the gaming experience and the platform's technical performance.
• Marketing Communications — Sends promotional information, bonuses, and exclusive offers to members who have given their consent.

Ijaya88 does not sell or disclose members' personal information to third parties for commercial purposes. However, in certain limited situations, we may share data with trusted third parties as follows:

• Payment Providers — Information required to process deposits and withdrawals is shared with licensed and registered payment service providers, such as local banks and e-wallet operators.
• Game Providers — Minimum technical data is shared with game software providers to ensure session continuity and the legitimate verification of game results.
• Authorities — ijaya88 will disclose information to government authorities, law enforcement agencies, or courts when required by law or a valid court order.
• Auditors & Professional Consultants — Legal advisors, accountants, or auditors bound by strict confidentiality agreements may access certain data for compliance purposes.

In the event of a merger, acquisition, or sale of company assets, member data may be transferred to the new entity. You will be notified in advance before any such transfer takes place and given the opportunity to opt out if desired.

We take our responsibility to protect your personal data seriously. ijaya88 implements multiple layers of widely adopted technical and organisational security measures in the online financial services industry:

• 256-bit SSL/TLS encryption for all data communications between client and server
• Encryption at rest for sensitive information stored in the database
• Two-factor authentication (2FA) is available to protect member accounts from unauthorized access
• 24/7 security monitoring with automated threat detection systems
• Regular penetration testing by independent cybersecurity firms
• Strict access control policy — only staff with a need to know may access member data
• Mandatory security awareness training for all ijaya88 app staff

While we take all reasonable precautions, no security system can be guaranteed 100% safe. We encourage you to take your own steps as well, such as using a strong, unique password and never sharing your account information with anyone.

Ijaya88 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our site.

We use several types of cookies for different purposes:

• Essential Cookies — Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Performance Cookies — Collects information on how you use the platform to help us identify and resolve technical issues.
• Functional Cookies — Remembers your preferences such as language, display settings, and game preferences to deliver a more personalised experience.
• Analytics Cookies — Helps us understand overall traffic patterns and platform usage. This data is collected in aggregate form and does not identify individuals.

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data held by ijaya88. We fully respect and support the exercise of these rights:

The ijaya88 app platform is not intended for individuals under 18 years of age. We do not knowingly collect or process personal data from minors. Account registration requires age verification as part of our KYC process.

If we find that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and terminate the relevant account. If you believe a child has registered an account on our platform, please contact us immediately.

Ijaya88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Our retention policy is as follows:

• Active Account Data — Retained for the duration your account remains active and for a prescribed period after account closure for legal compliance purposes.
• Financial Transaction Records — Retained for a minimum of seven (7) years in compliance with Malaysian financial and accounting regulatory requirements.
• KYC Records — Identity verification documents are retained for a minimum of five (5) years after the business relationship ends, in compliance with anti-money laundering (AML) requirements.
• Communication Logs — Customer support interaction records are retained for two (2) years for quality control and dispute resolution purposes.
• Marketing Data — Retained until you withdraw your consent or request deletion.

Upon expiry of the retention period, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist you.

You can reach us through the following channels:

• Live Chat — Available 24 hours a day, 7 days a week via the ijaya88 platform
• Email — [email protected] (response within 2 business days)
• General Support — [email protected]

For formal complaints involving a PDPA breach, you also have the right to submit a complaint to the Personal Data Protection Commissioner of Malaysia (JPDP) if you feel the matter has not been resolved satisfactorily by us.